HOME - WARRANTY
Customer care experience
(i.e.pre-sale, post-sale and after-sale)
Zealux product is backed with a three-year after sales warranty, and can be extended to seven years if the following conditions are met:
- Register on the Zealux website and upload needed document after installation
- Installed by authorized professional installers
- Annual heat pump servicing and maintenance by the authorized installer with ticket retention
« The promise is to give the great benefit to every user with 7 years of peace of mind »
The 7 years commitment
By Zealux
To provide the required technical documents and product info
To organize the trainings and webinars min one time a year
To give the best in class customer service
To select the right partners
To hold enough spares and repair kit for installers
By the person in charge of maintenance
To respect installation requirements of Zealux and technical supports
To monitor maintenance visit every year following the maintenance prog
To use only Zealux spares and tools
To be an authorized Zealux installer / dealer / service partner
To participate at least min 1 time a year to our training course or webinars